Return & Refund Policy

Lunelle Haven is operated by HOME CLOTH LLC. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order.

1. Return Eligibility

To be eligible for a return, an item must:

• Be returned within 30 days of delivery.

• Be unused and in its original condition.

• Not have been washed, altered, damaged, or otherwise used.

• Include the original packaging and all included accessories, where applicable.

• Include original tags or labels, where applicable.

Used, washed, altered, or damaged items are generally not eligible for return unless the item has a manufacturing defect, was damaged during delivery, or we sent you the wrong item.

Sale and discounted items are eligible for return under the same return conditions.

2. How to Request a Return

You must contact us before sending any item back.

Please email support@lunellehaven.com with your order number and the reason for your return. For damaged, defective, or incorrect items, we may request photographs or other information to help us evaluate the issue.

Do not send merchandise to us without first contacting our customer service team and receiving return instructions.

3. Return Shipping

For eligible returns, Lunelle Haven will provide return instructions and cover the applicable return shipping cost.

If an item is returned without prior authorization or does not meet the eligibility requirements, we may be unable to process the return or refund.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@lunellehaven.com.

After reviewing the issue, we may provide a replacement or refund, as appropriate. Lunelle Haven will cover the applicable return shipping cost for confirmed damaged, defective, or incorrectly shipped items.

5. Refunds

Once your returned item is received and inspected, we will process an approved refund within 1–3 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank, credit card issuer, or payment provider, it may take an additional 3–7 business days for the refund to appear in your account.

6. Restocking Fees

No restocking fee is charged for eligible returns.

7. Order Cancellations

Cancellation requests submitted before an order has shipped may be considered but are not guaranteed.

Once an order has been shipped, it cannot be canceled. If the order is eligible for return, you may request a return after delivery in accordance with this policy.

8. Contact Us

Lunelle Haven
Operated by HOME CLOTH LLC
225 S Sassafras St
Dexter, MO 63841
United States

Email: support@lunellehaven.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CT