FAQ

What products does Lunelle Haven sell?

Lunelle Haven offers bedroom and bathroom accessories designed for everyday home use.

Where do you ship?

We currently ship throughout all 50 U.S. states, including Alaska and Hawaii.

We also accept PO Boxes and APO/FPO/DPO military addresses.

At this time, we do not ship to U.S. territories.

Is shipping free?

Yes. We currently offer free shipping on all orders.

How long does processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

Estimated carrier transit time is 3–5 business days after processing.

The estimated total delivery time is approximately 4–8 business days.

Which carriers do you use?

Orders may be shipped through USPS, UPS, FedEx, or another reliable carrier.

Can I cancel my order?

Cancellation requests submitted before an order ships may be considered but are not guaranteed.

Once an order has shipped, it cannot be canceled.

How long do I have to return an item?

Eligible items may be returned within 30 days of delivery.

Do I need to contact you before returning an item?

Yes. Please contact support@lunellehaven.com before sending anything back.

Can I return a used item?

Generally, no.

Items must be unused, undamaged, and in their original condition. Used or washed items without a qualifying defect are not eligible for return.

Do I need the original packaging?

Yes. Eligible returns should include the original packaging and all included accessories, where applicable.

Can I return sale items?

Yes. Sale and discounted items are eligible for return if they otherwise meet our return requirements.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

Who pays return shipping?

Lunelle Haven covers applicable return shipping costs for eligible returns.

For damaged, defective, or incorrectly shipped products, Lunelle Haven will cover the applicable return shipping cost.

How long does a refund take?

After the returned item is received and inspected, approved refunds are generally processed within 1–3 business days.

Your bank or payment provider may require an additional 3–7 business days for the refund to appear.

What if I receive a damaged or incorrect item?

Contact support@lunellehaven.com and provide your order information. We may request photographs or other information. After review, we may provide a replacement or refund as appropriate.

How can I contact Lunelle Haven?

Email us at support@lunellehaven.com.

Customer service hours are Monday–Friday, 9:00 AM–5:00 PM CT.